- PRODUCT PRICE, PAYMENT OPTIONS, CUSTOMER CARD BENEFITS
3.1. All prices of goods sold in the Zenflower online store are displayed in euros and include VAT.
3.2. Logged-in customers are eligible for permanent customer discounts in the Zenflower online store. The permanent customer discount does not apply to promotional products and delivery fees.
3.3. The customer pays for the order in advance, including the full selling price of the goods and the delivery fee. Payment is made in a secure environment outside the Zenflower online store. All payment data is transmitted to the bank through Montonio Finance AS, registry code 14557628, address Staapli tn 12-13, Tallinn or to Stripe.com. The seller does not have access to the customer's bank and credit card information.
3.4. If the customer does not choose to pick up the ordered goods themselves, a delivery fee will be added to the selling price of the goods, which will be displayed when placing the order.
3.5. The goods can be paid for in the Zenflower online store web environment in the ways indicated. A service fee may be added to the order amount according to the agreement between the customer and the bank or credit card issuer.
- RECEIVING THE GOODS
4.1. When ordering from the Zenflower online store, you can pick up the goods yourself at the store, have the goods delivered to a Smartpost parcel machine, Map-U or use a courier service for delivery.
4.1. If the customer selects to pick up their order from a physical store, they will be notified by email or phone when their order is ready. The customer is required to pick up the order within seven days from receiving the notification, otherwise, the order will be canceled, and the payment will be refunded.
4.2. If the customer chooses to use a parcel locker service, they will receive an SMS notification with a unique door code to open the locker and retrieve their order. If the order contains alcoholic beverages, the customer must provide their ID card and PIN code to confirm their age during pick-up. The seller is not responsible for any damages caused by third-party access to the order number or copy of the receipt. If the customer fails to pick up their order within seven days, the order will be canceled, and the payment will be refunded minus the shipping costs.
4.3. Home delivery via courier service is available only within the borders of the Republic of Estonia. The customer will be charged a delivery fee, which will be calculated based on the weight and delivery location. The delivery time is approximately 1-2 business days in major Estonian cities and 1-3 business days to the islands. The exact delivery time will be arranged by phone between the courier and the customer. For orders containing alcoholic beverages, delivery is restricted to individuals over 18 years old who can provide valid identification. If the customer provides incorrect contact information or is under 18, the order will be canceled, and the payment will be refunded, except for the transportation costs.
4.6. The customer is required to inspect the package upon delivery and report any discrepancies, such as incorrect or damaged items. The customer should open the package carefully to avoid damaging the product or packaging. If the package can be opened without damage, and the customer has caused damage due to negligence, the seller has the right to demand compensation for the damages. However, if the package cannot be opened without damage, the customer will not be held liable for the damaged packaging.
4.6. Goods control
4.6.1. Upon receipt of the goods, the customer undertakes to open the product packaging carefully, without damaging the packaging or the products. In the event that the customer has violated the packaging due to negligence, i.e. if the product packaging could have been opened without damaging it, the seller has the right to demand compensation for the damage caused when returning the goods. If the product packaging cannot be opened without damaging it, the customer is not responsible for the damaged packaging.
4.6.2. If the customer discovers upon receipt of the goods that incorrect or defective goods have been sent to them, or if the goods do not arrive in good condition and in sealed packaging, the customer must immediately notify the seller's customer service by email at email@example.com
or by calling
4.6.3. The seller is responsible for the goods purchased by the customer during their transportation. The risk of damage or loss of the goods passes to the customer from the moment of their receipt.
4.7. Delivery conditions during national holidays
4.7.1. For orders placed during national holidays and New Year's Eve, delivery times may be longer due to a large volume of orders, but Zenflower will do its best to fulfill all orders on time.
- PROCESSING OF CUSTOMER PERSONAL DATA
5.1. The seller processes the customer's personal data (including name, phone number, address, email address, phone) entered in the Zenflower.eu/winestore online store for the purpose of fulfilling the order and delivering the goods to the customer, in accordance with the seller's data protection terms.
5.2. The personal data of customers logged into Zenflower's online store are processed in accordance with the seller's data protection terms.
- RETURN OF GOODS, WITHDRAWAL FROM THE CONTRACT, AND REFUNDS
6.1. OU Zenflower has the right to withdraw from the sales contract concluded through Zenflower's online store without sanctions and not to deliver the ordered goods or provide the service in the following cases:
6.1.1. If the buyer is under 18 years of age.
6.1.2. The goods are out of stock in the warehouse or the supplier has procurement problems.
6.1.3. The price or properties of the goods are displayed incorrectly due to a system error in the online store.
6.1.4. The amount paid for the goods has not been received in AS Zenflower's bank account.
6.2. If Zenflower is unable to fulfill the order, the buyer will be contacted, and the amount paid will be refunded within 14 calendar days to the same settlement account from which the payment was made, without delay.
6.RETURNING OF GOODS
6.1.In accordance with the laws of the Republic of Estonia and the European Union, the consumer has the right to withdraw from the contract and return the goods within 14 days from the date of receiving the goods, except for alcoholic beverages and flowers.
6.2.To return the goods, the consumer must notify OU Zenflower immediately upon receiving the goods by emailing firstname.lastname@example.org
with the incorrect or defective product.
The cost of returning the goods will be borne by Zenflower OU. The defective or incorrect product can be exchanged with the original purchase receipt or invoice.
6.3.Return of goods by agreement
6.3.1.Only orders for which there is a written agreement between both parties are eligible for return. Only unopened products with intact packaging are eligible for return. Products sold in boxes or cases will only be accepted in their original sealed form. Opened beer and spirit cases and wine boxes are not eligible for return. Returns will be accepted within 14 days from the date of sale with the original purchase receipt or invoice.
7.CLAIMS AND LIABILITY
7.1.The consumer may file a claim by email to email@example.com. The claim must include the consumer's name and contact information, the date the claim is filed, the product defect, and the content of the claim, as well as the purchase receipt or invoice.
7.2.The seller is not liable for any damage or other consequences arising from the incorrect information provided by the consumer when fulfilling the order, including delivery delays, if such delays are due to circumstances beyond the seller's control.
7.3.The seller is not liable for any damage resulting from the improper use of the ordered goods.
7.4.Any disputes between the seller and the consumer shall be resolved through negotiations between the parties. In case of failure to reach an agreement, the consumer has the right to file a complaint with the Consumer Environment Division of the Technical Regulatory Authority (Pronksi 12, Tallinn 10117, https://www.ttja.ee
) and the Consumer Disputes Committee (Pronksi 12, Tallinn 10117, http://www.komisjon.ee
) for an out-of-court settlement of the dispute or to the Harju County Court. In addition, all customers have access to the European Union's online dispute resolution platform (Online Dispute Resolution or ODR) for resolving complaints related to e-commerce at http://ec.europa.eu/odr